Privacy Policy

1. Information We Collect

At Mythic Quinthor Hotel, we collect information to provide you with exceptional service and ensure your comfort during your stay. This includes:

• Personal Information: Name, address, phone number, email address, and payment information
• Reservation Details: Check-in/check-out dates, room preferences, and special requests
• Service Usage: Information about your use of our facilities including Spa & Wellness Center, Indoor Pool, Fitness Center, Fine Dining Restaurant, Conference Rooms, and Concierge Services
• Communication Records: Correspondence with our staff and feedback provided

2. How We Use Your Information

We use your personal information to:

• Process and manage your reservations and stay
• Provide personalized services and recommendations
• Communicate with you about your booking and our services
• Process payments and maintain financial records
• Improve our facilities and services
• Send promotional offers and updates (with your consent)
• Comply with legal obligations and safety requirements

3. Information Sharing

We respect your privacy and do not sell your personal information. We may share your information with:

• Service Providers: Third-party companies that help us operate our hotel (payment processors, booking platforms, maintenance services)
• Legal Authorities: When required by law or to protect our rights and safety
• Business Partners: With your explicit consent for special offers or services

4. Data Security

We implement robust security measures to protect your personal information:

• Encrypted data transmission and storage
• Secure payment processing systems
• Limited access to personal information on a need-to-know basis
• Regular security audits and updates
• Staff training on privacy and data protection

5. Your Rights

Under Canadian privacy laws, you have the right to:

• Access your personal information we hold
• Request corrections to inaccurate information
• Request deletion of your personal information (subject to legal requirements)
• Withdraw consent for marketing communications
• File a complaint with privacy authorities

6. Cookies and Website Usage

Our website uses cookies to enhance your browsing experience and provide personalized content. We use:

• Essential Cookies: Required for website functionality
• Analytics Cookies: To understand website usage and improve our services
• Marketing Cookies: To provide relevant advertisements (with your consent)

You can manage cookie preferences through your browser settings.

7. Children's Privacy

We do not knowingly collect personal information from children under 13 years of age without parental consent. If you believe we have inadvertently collected such information, please contact us immediately.

8. International Guests

For international guests, please note that your information may be processed in Canada. We ensure appropriate safeguards are in place for international data transfers in compliance with applicable privacy laws.

9. Data Retention

We retain your personal information only as long as necessary to:

• Fulfill the purposes for which it was collected
• Comply with legal and regulatory requirements
• Resolve disputes and enforce our agreements

Reservation and billing information is typically retained for 7 years as required by Canadian business regulations.

10. Contact Us

If you have questions about this Privacy Policy or wish to exercise your privacy rights, please contact us:

11. Policy Updates

We may update this Privacy Policy from time to time to reflect changes in our practices or applicable laws. We will notify you of significant changes by email or through prominent notices on our website. Your continued use of our services after such modifications constitutes acceptance of the updated policy.